At Taziyan, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products can be returned, replaced, or refunded.

By placing an order on our website, you agree to this policy.

1. Eligibility for Returns

You may request a return or replacement if:

✅ You received a damaged, defective, or wrong product
✅ The product is not as described on the website
✅ The item is unused and in original packaging
✅ You notify us within [7 days] of receiving the product

Return requests made after [7 days] of delivery may not be accepted.

2. Items That Cannot Be Returned

We do not accept returns for:

❌ Products damaged due to customer misuse
❌ Used or altered products
❌ Items without original packaging or accessories
❌ Products returned without prior approval
❌ Clearance or discounted items (if marked non-returnable)

3. Return Process

To request a return or replacement, please follow these steps:

  1. Contact our support team within [7 days] of receiving your order

  2. Provide your Order Number and clear photos/videos of the issue

  3. Our team will review your request within 24–48 hours

  4. If approved, we will provide return instructions

Do not send the product back without confirmation.

4. Refund Policy

Once we receive and inspect the returned product:

  • Approved refunds will be processed within [7–10 business days]

  • Refunds will be issued via the original payment method

  • Shipping fees are non-refundable (unless the return is due to our mistake)

If the product is found to be used or damaged, a refund may be refused.

5. Replacement Policy

If the product is eligible for replacement:

  • We will ship a new replacement at no additional cost

  • If the product is out of stock, you may choose:

    • A full refund, or

    • A different item of equal value

6. Return Shipping Costs

  • If the return is due to our mistake (wrong/damaged item), we will cover the return shipping cost

  • If the return is due to a customer change of mind, the customer must cover the return shipping fee

7. Order Cancellation

Orders can only be canceled before shipping.

Once the product has been shipped, cancellation is not possible and a return request must be submitted instead.